Terms & Conditions

1. What we provide

Sracom is a cloud-based CRM for cash-on-delivery e-commerce operations: order intake, order confirmation, delivery and carrier tracking, inventory, media-buying and profit reporting, invoicing and team management. It is delivered as software-as-a-service over the internet — there is no physical product and nothing is shipped.

We license software and nothing else. We do not sell calling, lead-generation, telemarketing, fulfilment, consulting or any other human service, and we never contact your customers ourselves — your own staff use the Service to run your own operation.

The Service is sold to businesses. It is not intended for consumers or for personal use.

2. Use of the Site

You may use the Site for lawful, informational purposes. You agree not to misuse it, interfere with its operation or security, attempt unauthorised access, or use automated means to scrape or overload it. Our forms are protected by anti-bot measures.

Content on the Site — features, screenshots, figures and mock data — is illustrative and provided for general information. It may change without notice and does not constitute a binding offer or a guarantee of any result.

3. Accounts and eligibility

• You must be at least 18 years old and legally able to enter into a contract.
• You are responsible for the accuracy of the information you give us, including your billing details.
• You are responsible for your workspace: the users you create, the roles you assign, and everything done under those accounts.
• Keep credentials confidential. Tell us promptly at contact@sracomconnect.com if you believe an account has been compromised.

4. How a subscription is formed

Our plans and their prices are published on the Site. You choose a plan, pay at checkout, and the subscription begins when that first payment is successfully processed. Above the largest published plan we quote in writing on the same basis; a subscription formed that way begins when you accept the quote and pay.

4a. Who you buy from

Your order is fulfilled by Paddle.com Market Ltd (Paddle), which acts as the Merchant of Record and the seller of record for every subscription. Paddle is the party you contract with for the transaction itself: it takes the payment, issues the invoice, and is responsible for charging and remitting any sales tax or VAT that applies where you are established. Paddle's own buyer terms apply to that transaction alongside these Terms.

SRACOM CONNECT LLC remains the provider of the Service: we own the software, we give you access to it, and everything in these Terms about how the Service works, what it may be used for and how your data is handled is between you and us.

5. Fees, billing and renewal

• All prices are published and charged in USD unless a written quote states otherwise.
• Subscriptions are billed monthly in advance and renew automatically each month until cancelled.
• Payments are taken by Paddle.com Market Ltd as Merchant of Record. We never receive or store your full card number.
• You authorise us to charge your saved payment method for each renewal until you cancel.
• Full billing detail — accepted payment methods, statement descriptor, failed payments, taxes and disputes — is set out in our Payment & Billing Terms.

6. Refunds and cancellation

You may cancel at any time, and a 14-day money-back guarantee applies to your first paid subscription period. The full conditions, exclusions and process are set out in our Refund & Cancellation Policy, which forms part of these Terms.

7. Delivery of the Service

Access is provisioned electronically after your first payment is confirmed — normally within one business day. Onboarding, data import and training are described in our Service Delivery Policy. Nothing is physically shipped and no shipping charges apply.

8. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. In short: no unlawful activity, no unsolicited messaging, no attempts to break, copy or resell the Service, and no using it to process data you have no right to process. Serious or repeated breaches can lead to suspension or termination.

9. Your data

• Your business data — your orders, customers, products, invoices and team records — remains yours. We do not sell it and we do not use it to build products for anyone else.
• For the data you upload about your own customers, you are the controller and we act as your processor: we process it to run the Service for you, on your instructions.
• Each business workspace is isolated from every other, access is role-scoped, and sensitive actions are audit-logged.
• How we handle personal data is set out in our Privacy Policy.
• On termination you may request an export of your data within 30 days; after that we may delete it.

10. Availability, support and changes

• We aim to keep the Service available continuously, but we do not guarantee uninterrupted access. Planned maintenance is announced in advance where practical.
• Support is provided by email and WhatsApp during business hours — see the Service Delivery Policy.
• We improve the Service continuously and may add, change or remove features. We will not make a change that materially reduces the core functionality you pay for without giving you reasonable notice.

11. Third-party services

The Service can connect to third parties you choose — shipping carriers, advertising platforms, messaging and spreadsheet tools. Those services are operated by their own providers under their own terms, we are not responsible for them, and interruptions on their side can affect the related features. Fees charged by third parties (for example carriers) are yours to pay directly to them.

12. Intellectual property

The Site, the Service and everything in them — the “Sracom” name and logo, the software, text, graphics, screenshots, design and code — belong to SRACOM CONNECT LLC or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during its term. You may not copy, modify, decompile, resell, sublicense or create derivative works from it without our prior written permission.

13. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for the purpose of this agreement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Site and the Service are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that they will be uninterrupted, timely, secure or error-free, or that reports, forecasts or figures produced by the Service will be free of error. You remain responsible for your own commercial decisions.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or lost goodwill. Our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded, including for fraud.

16. Indemnity

You agree to indemnify and hold harmless SRACOM CONNECT LLC against claims arising from your misuse of the Site or the Service, your breach of these Terms or the Acceptable Use Policy, or your unlawful processing of personal data through the Service.

17. Suspension and termination

• You may cancel your subscription at any time — see the Refund & Cancellation Policy.
• We may suspend access if payment fails and is not resolved, if we are required to by law, or to protect the Service or other customers from a security or abuse risk.
• We may terminate for material breach that is not remedied within 14 days of written notice.
• On termination, your access ends at the close of the paid period and your data export window is 30 days.

18. Changes to these Terms

We may update these Terms. The date at the top of this page shows the current version, and we will give reasonable advance notice of material changes by email or in the application. Continuing to use the Service after a change takes effect means you accept the revised Terms.

19. Force majeure

Neither party is liable for a failure to perform caused by events beyond its reasonable control, including internet or hosting outages, power failures, strikes, acts of government, or natural disasters.

20. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and the courts located in Wyoming have exclusive jurisdiction over any dispute. Before starting formal proceedings, please contact us at contact@sracomconnect.com — most issues are resolved quickly. Where local mandatory law grants you additional protections, those rights are not affected.

21. General

• If any provision is found unenforceable, the rest remains in force.
• You may not assign this agreement without our written consent; we may assign it as part of a merger or sale of the business.
• These Terms, together with the policies they reference and the plan you bought (or any written quote you accepted), are the entire agreement between us.

22. Contact

SRACOM CONNECT LLC — registered in Wyoming, United States, operating from Morocco.

Registered address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA.

Email: contact@sracomconnect.com · Phone / WhatsApp: +212 680 821 282.