Payment & Billing Terms

1. Prices and currency

• Subscriptions are quoted and charged in US dollars (USD) unless your written quote states another currency.
• Pricing depends on the number of seats and your monthly order volume; your quote sets out exactly what is included.
• If your card is denominated in another currency, your bank converts the amount at its own rate and may add a foreign-transaction fee. Those costs are yours.

2. Accepted payment methods

• Visa, Mastercard and American Express credit and debit cards.
• Bank transfer for annual or enterprise arrangements, where agreed in writing in advance.
• Card payments are processed by Airwallex, a regulated payment service provider. Payment is taken on our own site and checkout — you are not sent to an unrelated third-party site to pay.
• We do not accept cash, cheques or cryptocurrency.

3. When you are charged

• The first charge is taken when you accept your quote and confirm your payment details. Your subscription starts once that payment succeeds.
• Subscriptions are billed monthly in advance, on the same day of each month as your start date. Where that day does not exist in a month, we bill on the last day of that month.
• The subscription renews automatically each month until you cancel. By subscribing you authorise us to charge your saved payment method for each renewal.
• You can cancel at any time and stop future charges — see the Refund & Cancellation Policy.

4. What appears on your statement

Charges appear on your card or bank statement as “SRACOMCONNECT”. If you see a charge you do not recognise, contact us at contact@sracomconnect.com before disputing it — we will identify it for you the same or next business day.

5. Card security

Card details are captured and stored by Airwallex in their PCI DSS-compliant environment. SRACOMCONNECT LLC never sees, transmits or stores your full card number, expiry date or security code — we only receive a token, the card type and the last four digits so we can identify the payment method. Your bank may require strong customer authentication (3-D Secure) to approve a payment.

6. Failed payments

• If a renewal payment fails, we notify you by email and retry over the following days.
• You have 7 calendar days from the first failure to update your payment method.
• If payment is still outstanding after that, we may suspend access to the Service until the balance is settled. Your data is retained during suspension.
• If the account remains unpaid for 30 days, we may terminate it and delete the data in line with our Terms & Conditions.

7. Taxes

Prices are exclusive of any value-added tax, sales tax, withholding tax or duty that may apply where you are established. Where such a tax applies, it is added to your invoice or is your responsibility to account for under a reverse-charge mechanism. You are responsible for giving us a valid tax identification number where one is required.

8. Invoices and receipts

An invoice or receipt is issued for every successful payment and sent to the billing email address on your account. Tell us at contact@sracomconnect.com if your billing details, company name or tax number change, and we will reissue the document.

9. Price changes

We may change our prices. Existing subscribers receive at least 30 days’ written notice before a new price applies to their subscription, and the change only takes effect from the renewal after that notice period. If you do not accept the new price, you may cancel before it takes effect.

10. Disputes and chargebacks

• Contact us first at contact@sracomconnect.com. We answer billing enquiries within one business day and refund genuine errors without argument.
• If you open a chargeback, we will provide our payment provider with the accepted quote, the invoice, service access records and our correspondence with you.
• We may suspend an account while a chargeback is open and, where a chargeback is raised in bad faith for a service that was delivered, recover the disputed amount and any fees charged to us.

11. Fraud prevention

Payments may be screened for fraud by us and by Airwallex. We may refuse or reverse a payment, and decline to open an account, where a transaction is flagged as high risk or where accepting it would breach sanctions or anti-money-laundering rules.

12. Contact

Billing: contact@sracomconnect.com · +212 680 821 282 (phone / WhatsApp).

SRACOMCONNECT LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA.