Payment & Billing Terms

1. Prices and currency

• Subscriptions are priced in US dollars (USD), excluding tax, unless a written quote states another currency. Checkout may show the amount in your local currency.
• Plan prices are published on our Pricing page: Starter $19, Growth $49 and Scale $99 per month, excluding tax. What changes between plans is the number of users, the team roles you can add, the monthly order volume, the number of stores, the storage, the Help assistant allowance and the modules included; the Pricing page lists each plan’s limits and modules.
• If you pay in US dollars with a card denominated in another currency, your bank converts the amount at its own rate and may add a foreign-transaction fee. Those costs are yours.

2. Accepted payment methods

• Visa, Mastercard and American Express credit and debit cards, plus Apple Pay and Google Pay where your device and location support them, as offered at checkout.
• Payments are taken by Creem, our reseller and Merchant of Record, through its secure checkout, and Creem appears as the seller on your receipts and invoices.
• We do not accept cash, cheques or cryptocurrency.

3. When you are charged

• Nothing is charged at checkout ($0 today): you choose a plan and confirm your payment details, and your subscription starts with a 7-day free trial. The first charge is taken when the trial ends, then monthly. Cancel before the trial ends and you pay nothing.
• Subscriptions are billed monthly in advance, on the same day of each month as your first charge. Where that day does not exist in a month, we bill on the last day of that month.
• The subscription renews automatically each month until you cancel. By subscribing you authorise us to charge your saved payment method for each renewal.
• Cancel anytime from Billing in your workspace or by emailing contact@sracomconnect.com; cancellation takes effect at the end of the current paid period. See the Refund & Cancellation Policy.

4. What appears on your statement

Because Creem is the seller of record, charges appear on your card or bank statement under Creem’s name, on a line beginning with “CREEM.IO” (for example “CREEM.IO* STORE”), not under the name Sracom. If you see a charge you do not recognise, contact us at contact@sracomconnect.com before disputing it — we will identify it for you the same or next business day.

5. Card security

Card details are captured and stored by Creem and its card processors, never by us. SRACOM CONNECT LLC never sees, transmits or stores your full card number, expiry date or security code — we only receive the status of your subscription and payments. Your bank may require strong customer authentication (3-D Secure) to approve a payment.

6. Failed payments

• If a renewal payment fails, we notify you by email and retry over the following days.
• You have 7 calendar days from the first failure to update your payment method.
• If payment is still outstanding after that, we may suspend access to the Service until the balance is settled. Your data is retained during suspension.
• If the account remains unpaid for 30 days, we may terminate it and delete the data in line with our Terms & Conditions.

7. Taxes

Published prices are exclusive of value-added tax and sales tax. As our reseller and Merchant of Record, Creem determines, charges and remits any such tax that applies where you are established; the amount is shown at checkout before you pay and appears on the receipt and invoice Creem issues. Where you provide a valid business tax identification number at checkout, Creem applies a reverse charge or exemption where the law allows.

8. Invoices and receipts

Creem issues an invoice or receipt for every successful payment and sends it to the billing email address on your account; past invoices are also available in Creem’s customer portal (creem.io/my-orders). Tell us at contact@sracomconnect.com if your billing details, company name or tax number change, and we will have the document reissued.

9. Price changes

We may change our prices. Existing subscribers receive at least 30 days’ written notice before a new price applies to their subscription, and the change only takes effect from the renewal after that notice period. If you do not accept the new price, you may cancel before it takes effect.

10. Disputes and chargebacks

• Contact us first at contact@sracomconnect.com. We answer billing enquiries within one business day and refund genuine errors without argument.
• If you open a chargeback, we will provide Creem, our reseller and Merchant of Record, with the plan you bought, the invoice, service access records and our correspondence with you.
• We may suspend an account while a chargeback is open and, where a chargeback is raised in bad faith for a service that was delivered, recover the disputed amount and any fees charged to us.

11. Fraud prevention

Payments may be screened for fraud by us and by Creem. We may refuse or reverse a payment, and decline to open an account, where a transaction is flagged as high risk or where accepting it would breach sanctions or anti-money-laundering rules.

12. Contact

Billing: contact@sracomconnect.com · +212 680 821 282 (phone / WhatsApp).

SRACOM CONNECT LLC, 5830 E 2nd St, Ste 7000 #13418, Casper, WY 82609, USA.