Acceptable Use Policy

1. Lawful use

You may use Sracom only for lawful business purposes and in compliance with the laws that apply to you — including consumer-protection, e-commerce, telemarketing, tax and data-protection law in the countries where you and your customers are located.

2. Prohibited activity

• Selling or promoting goods and services that are illegal where you or your customers are located — including narcotics, weapons, counterfeit or stolen goods, prescription medicines sold without authorisation, and unlicensed financial or gambling services.
• Fraud of any kind, including fictitious orders, fake deliveries, laundering payments through a workspace, or misrepresenting who you are.
• Sending unsolicited bulk calls or messages, or contacting people who have asked not to be contacted or who are on a do-not-call register.
• Uploading or processing personal data you have no lawful basis to hold — including purchased or scraped contact lists.
• Harassing, threatening, deceiving or abusing anyone, including through the calling and messaging features.
• Uploading malware, or using the Service to attack, probe or gain unauthorised access to any system.
• Copying, decompiling, reverse-engineering, reselling, sublicensing or white-labelling the Service without our written permission.
• Sharing a single account between multiple people to avoid paying for seats, or exceeding the volume in your plan without agreeing an upgrade.
• Automated load, scraping or testing that degrades the Service for others, or circumventing rate limits, authentication or audit logging.
• Publishing or transmitting content that is defamatory, obscene, or that infringes someone else’s intellectual property.

3. Calling and messaging your customers

Sracom is a call-centre tool. You are responsible for the calls and messages your team makes with it: for having a lawful basis to contact each person, for identifying yourself honestly, for respecting opt-outs and calling-hour restrictions, and for retaining consent records where the law requires them. We may act on credible complaints from the people your workspace contacts.

4. Security expectations

• Keep credentials confidential and give each user their own account.
• Assign the narrowest role that lets someone do their job, and remove access when people leave.
• Report any suspected vulnerability or compromise to contact@sracomconnect.com rather than exploiting or publicising it. We will not pursue good-faith security research reported responsibly.

5. Enforcement

• Where we can, we contact you first and give you a chance to fix the problem.
• For serious issues — illegal activity, fraud, a security threat, or harm to other customers — we may suspend the workspace or specific users immediately and without notice.
• Repeated or unresolved breaches lead to termination under the Terms & Conditions, without refund.
• We cooperate with lawful requests from authorities and may report unlawful activity.

6. Reporting abuse

To report misuse of Sracom by any workspace — including unwanted calls or messages you have received — email contact@sracomconnect.com with as much detail as you can. We investigate every credible report.