Pricing
Priced on the size of your operation.
No two COD floors are the same, so we quote on what you actually run: the seats you need and the orders you push through them. One monthly price, everything included, cancel whenever.
How the price is built
Two things move it, and nothing else. You see the final number in a written quote before anything is charged.
- Seats
- How many people log in — agents, team leaders, follow-up, drivers, media buyers, admins. Each person gets their own account and their own role.
- Monthly order volume
- How many orders flow through the CRM in a month. Bigger floors cost more to run, small ones should not pay for that.
- One monthly price
- Seats plus volume become a single monthly figure in USD. No per-call fees, no per-order surcharges, no surprise line items.
- Written quote first
- We send a quote setting out the plan, the seats, the volume covered and the price. Nothing is charged until you accept it.
What every plan includes
The whole product. There is no cut-down tier that hides the reporting behind an upgrade.
- All modules: call centre, delivery, inventory, media buying, cash, product research, invoicing
- The 11 built-in roles, with role-scoped access and audit logs
- Carrier integrations — OzonExpress, Ameex, Sendit — plus your own drivers
- Order intake from your store, Google Sheets and WhatsApp
- Profit, break-even CPL and ROAS reporting, live
- A private workspace isolated from every other business
- Product updates and fixes during your subscription
- Support by email and WhatsApp, Monday to Saturday
Optional, quoted separately
Only if you want them — each is a one-off line on your quote, never a recurring charge.
- Data migration
- We import your existing orders, products and stock from spreadsheets or your store.
- Team training
- Live sessions for your agents and team leaders, in French or English.
- Custom development
- A carrier, a report or an integration built specifically for your operation.
Billing at a glance
The commercial terms in four lines. The full detail is in the Payment & Billing Terms.
- Currency
- Quoted and charged in US dollars (USD).
- Cycle
- Billed monthly in advance, renewing automatically each month until you cancel.
- Payment methods
- Visa, Mastercard and American Express, processed securely by Airwallex. Bank transfer on annual arrangements.
- Cancellation
- Cancel anytime by email. Access runs to the end of the period you paid for; you are not charged again.
14-day money-back guarantee
If Sracom is not right for your floor, tell us within 14 days of your first payment and we refund it in full — no justification needed. See the Refund & Cancellation Policy.
Refunds & CancellationPayments processed securely by Airwallex. We never see or store your card number.
Get your number.
Tell us your volume and team size and we come back with a written quote — usually the same day.
Prices exclude any tax that applies where your business is established. Sold to businesses by SRACOMCONNECT LLC. Payment & Billing Terms & Conditions